I’m a multidisciplinary designer, design educator, and entrepreneur.
Expertise
SERVICE DESIGN
Customer journeys // Service blueprints // Scenario development // Storyboards // Service Experience prototypes // Value Proposition Proposals // Product roadmaps
DESIGN MANAGEMENT
Strategic Foresight // Problem framing // Opportunity identification // Concept // Envisioning // Idea Facilitation // Idea generation methods and tools // Workshop facilitation
DESIGN / UX RESEARCH
Generative research // User research methods // Ethnographic research // Qualitative research methods // Evaluative research // Usability & Ergonomics testing
